All purchases and redemptions of virtual items made through the game are final and non-refundable.
What should I do if someone has made an unauthorized purchase on my account?
You are responsible for all actions performed with the use of your Login Information, including purchases, whether they have been authorized by you or not. We're not liable for any unauthorized purchases (including fraudulent purchases or purchases made by minors). If you wish to pursue a refund for such purchases, you should contact your bank or the payment provider such as the relevant app store.