Game crashes / won't load

March 23, 2021 update:
A recent update from Google led many apps to crash on startup.
Please update the system  Android System WebView component (available at Google Play).
For Android:
  • Go to the "Settings" menu on your device. 
  • Tap "Storage".
  • Tap "Internal Storage" under Device Storage.
  • Tap "Cached data"
  • Tap "OK" when a dialog box appears asking if you're sure you want to clear all app cache.
NOTE: Clearing app cache will not delete app data like account information. App data, like account information, can be deleted from the same menu - proceed with caution if you decide to do so.
Deleting and reinstalling the game may help as well. To restore an account linked to a social network (Facebook, Google Play Games) please finish the tutorial, go to the settings menu screen and initiate the link process again. Choose your old account on the next screen.
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